Frequently Asked Questions

Why do I need a Custom boot?

If you are completely happy with boots that you buy “off the shelf” then we recommend that you continue to do that. If you can't find boots that fit, or regularly suffer foot problems on a hike, you are a candidate for custom footwear. Many people are completely unaware that they have poor fitting boots and don't know what good fit is — they've simply never experienced it. Now is your chance!

How long will it take to get my boots?

Your boots will be shipped to you approximately four months after we receive your foot measurements and tracings (Pretty fast for custom boots!).

I have a custom footbeds/orthotics — will they fit in my custom Esatto boots?

If you have custom footbeds or orthotics, we will construct the last to accommodate them. To accomplish this, we'll need your footbeds/orthotics for about a week when you send your tracings and measurements.

I can't visit Esatto to get my feet measured.

Our system and process are designed to allow you and an assistant to do the foot measurements and tracings in your own home. The process is simple and our instructions provide you with all the details you'll need. If you have any questions about the measuring/tracing, simply call or email us.

What if my boots don't fit?

It is possible that your boots won't fit as you'd expect when you first put them on. With a full grain leather upper and lining, the boot will require some break-in. If the boots still don't feel right after a break-in period, send them back and we can make fit adjustments. Ultimately, we'll make you happy. We want you as an ecstatic Esatto customer so you'll tell your friends on the trail how wonderful your boots are!

Why are the boots “so expensive?”

Well, they're not! When you consider the hours and quality materials that go into custom making a pair of boots, they're a great value. Also, think of all the boots and shoe's you've purchased over the years in an attempt to solve your foot problems and are now collecting dust in the closet. You'll only spend a portion of that money on a pair of Esatto boots and they won't collect dust!

Will you be offering more styles?

We already have some rugged casual styles in development. If you have an interest in a specific style of footwear, let us know.

Can my Esatto boots be resoled?

Yes, with proper care, you should typically be able to resole your boots a few times.

Can you really get good measurements of my feet through the mail?

Yes, as long as you follow the instructions for the tracing and measuring, we'll get very good data to create a digitized version of your foot. If we aren't comfortable with what you send us, we'll talk with you about casting your feet.